Terms And Conditions
Last updated: 06/12/2023

Introduction

Welcome to Beskar Cleaning Pty Ltd, an award-winning service provider committed to excellence and customer satisfaction. By booking our services, you are agreeing to these terms and conditions. If you don’t agree, please let us know before your first service.

Award-Winning Service
As recipients of multiple Australian wide industry awards, we ensure the highest standards of quality and customer care.

Satisfaction Guarantee
We pride ourselves on our commitment to professional standards in all our cleaning tasks. If you ever observe that a task included in your booking hasn’t been performed to these standards, we assure you a responsive and fair resolution. Please inform within 24 hours of service completion if this is the case. We will prioritize a return visit to re-clean the areas in question at no extra charge, scheduling this at the earliest opportunity. This guarantees our way of upholding our high-quality promise to you, ensuring your complete satisfaction with our services.

Package-Based Service Model
Beskar Cleaning offers services based on a package model allowing our technicians to focus on a comprehensive, consistent service rather than hourly rates. This ensures predictable pricing, efficiency, and customized cleaning to suit your needs.

Why a Package-Based Model benefits you:

• Predictable Pricing: Know exactly what you’re paying for upfront, without any surprises.

• Efficiency and Focus: Our team concentrates on delivering the best results in the most effective manner.

• Customized Cleaning: Tailored packages to suit different homes and cleaning requirements.

Customised Quotes
If our packages do not fit your specific needs and you have requested a customised quote, our technicians will complete all items requested in the quote to our high standards with any additional items not specifically listed in the quote needing to be requoted and rebooked. In the event that a small, un-quoted item is raised at a clean, the decision to perform this task will solely be determined by the allocated technician assigned to the service.

*Beskar Cleaning reserves the right to cancel and bill for any service where misleading information is provided by the customer, this includes but is not limited to any safety concerns, access issues and cleaning conditions not being stated honestly. This decision will be made solely by the Beskar Cleaning professionals.

Booking Confirmation
Booking online does not automatically confirm your appointment, only to reserve your preferred time and type of service. Beskar Cleaning has full time dedicated administration staff that will confirm your booking via email or phone.

Each standard package is quoted on the expectation that the home has been thoroughly cleaned within the last 4 weeks of the booked service. If it has been longer than this, this is not our standard package and you will need to let us know so that we can quote appropriately to bring your property up to a maintainable level of cleanliness. If you book regular services and more than 4 weeks have passed, your first clean back with us will be at a higher price than your regular quoted service.

Billing
By booking with Beskar Cleaning Services, a payment hold is placed on your preferred payment card for the service amount one day before your booked appointment. If the hold fails, we reserve the right to cancel any and all future appointments. The hold is charged with funds taken on the day of service.

In the event that a service has been delivered and payment has not been received, the customer agrees and understands that a debt collection service may be engaged to recover withheld payment and/or legal proceedings will be instigated to recover payment with Beskar Cleaning also to seek any additional cost to recover missing payment.

Service Technicians
Beskar Cleaning Services take every reasonable step when recruiting potential staff members to help us provide a high-level service and to build a safe and trusted brand in our community. As a part of our process, Beskar Cleaning has mandated that all staff must pass a criminal history check and undertake relevant training. Beskar Cleaning has developed documented processes and policies outlining all behaviours and expectations with each team member also receiving training on these matters before signing agreements indicating their understanding.

Beskar Cleaning carries all the relevant insurances for staff and by agreeing to book services through Beskar Cleaning you the customer are agreeing to raise any concerns in a timely matter (not longer than 24-hour period) directly with us and not post publicly any content that could damage the reputation of Beskar Cleaning, or anyone affiliated with our company.

In the unlikely event that there is any willful or malicious damage perpetrated by a soon to be ex-staff member the customer agrees to view this as an act of the individual and not representative of Beskar Cleaning company itself.

Right to Refuse Service
Beskar Cleaning Services reserve the right to refuse or cancel services due to but not limited by safety issues, hostile situations, extremely unsanitary conditions, or ongoing deliberate miscommunications by the customer at any time.

By booking with Beskar Cleaning the customer understands that our technician will leave if they feel unsafe or disrespected by any person in the home and also extends to animals, this will result in the customer receiving a full-service charge for the cancelled service booking. It is a condition of Safe Work Australia that all workers are provided a safe working environment without harassment of any kind. Failure to provide a safe work environment can lead to potential legal action.

Cleaning Day Prep
By booking with Beskar Cleaning the customer agrees to make sure that your home is suitable and ready for our technician to perform their services. Each quote is provided based on the cleaners focusing all their time on cleaning surfaces (and not tidying or picking up toys and objects), we ask that you take a few minutes to tidy up to allow the cleaners easy access to all areas/surfaces to be cleaned professionally including package items.

Beskar Cleaning reserves the right to cancel/suspend a customer’s service at any time if our technicians do not have suitable access to perform the booked service, with this determination to be solely at the discretion of the technician. If a booking is cancelled due to the home not being ready/suitable to receive the professional service, the customer understands and agrees to pay full payment due to lost booking opportunities through no fault of our own.

Add-On Services
Additional services like dishwashing, emptying bins and bed making, etc. are available and can be added to your package, these extra services will incur an additional fee. All added extras will need to be booked before time, and not requested during a service booking so we can make sure we allocate an appropriate amount of time to professionally complete these tasks. You can book these services by contacting our dedicated administrative staff for assistance.

Pets Policy
We understand that pets are part of the family, however we ask that all pets are fully secured during the duration of our cleaning service, this is in line with our Safe Work policy. Beskar Cleaning reserves the right to cancel our service at full cost to the customer if this requirement is not met.

*Please Note: Beskar Cleaning does not handle pet waste. Beskar Cleaning will also not be held liable for any pet escaping or for the retrieval of any pet as it is the customers responsibility to make sure all pets are secured correctly.

Service Fees
Beskar Cleaning reserves the right to make pricing adjustments as needed. All adjustments will be communicated directly with each customer in writing with no less than 14 days’ notice given. This does not include any circumstance where the customer has provided deliberately misleading information on cleaning conditions, Beskar Cleaning reserves the right to either requote or cancel any service with the customer agreeing to pay full-service fee in any such instance.

Payments
Payment is due on the day of service. Late payments may incur additional fees. (except for funded services with terms expressed in the quote)

Refund Policy
Aligned with Consumer Law Australia, we offer a re-clean as part of our service guarantee, all concerns must be reported within 48 hours.

Lockouts and Cancellations
Cancellations made by customers within 24hr of scheduled service will incur a full-service fee to cover our cost as we are unable to fill your booking within this timeframe.

If you’re not home for your scheduled cleaning, no problem! Just let us know beforehand how our trusted team can gain access to your property, whether it’s a key left in a secure spot or an access code. This way, we can ensure your cleaning goes ahead smoothly and your home is taken care of, even in your absence.

Continued customer cancellations may result in your services being suspended or cancelled as we reserve this spot specifically for you and other customers may value this dedicated time allocation.

Cancellation Resulting from Beskar Cleaning
If the cancellation within 24 hours of service occurs from Beskar Cleaning, this will entitle the customer to receive their next scheduled service at half price for any inconvenience, (Beskar Cleaning will try our best to have a different cleaner complete your clean before cancelling your service, if a different cleaner is refused by the customer, the customer will forgo the half price discount and will agree to wait for next scheduled clean to receive service)

Cleaning Supplies and Equipment
Beskar Cleaning has spent considerable time researching and training our technicians on the products suitable for safe use on all surfaces within domestic homes and this is why we insist on using our own equipment and products, this allows us to guarantee our service and ensure the best results. For hygiene and effectiveness, we request that clients provide a non-silicone toilet brush in good condition for each bathroom. If you do not have suitable brush, Beskar Cleaning Services offers the option to purchase one from us.

If you have a specific need, please ensure to mention this at the time of booking confirmation. Beskar Cleaning cannot be held responsible for any unfavourable outcome if the customer does not make us aware of any specific needs.

Items We Cannot Clean
Beskar Cleaning is not registered or insured as mould removal specialist and there for, we will not attempt to remove this toxic substance, our technicians may remove surface mould during a service, but this does not in any way constitute a mould removal treatment with the customer to seek professional assistance on this matter outside of Beskar Cleaning Services

If the customer finds they have mold growing in the silicone of wet areas, Beskar Cleaning has a sister company Beskar Tiling that may be able to professionally replace the silicone.

Unreachable Areas and Heavy Items
Beskar Cleaning takes the health and safety of our technicians seriously and we have set ridged safety standards that our technicians must follow, these include areas such as - no moving of large furniture, climbing of step ladders or lifting of heavy objects. If a customer would like specific areas cleaned, the customer must make sure all furniture is removed making the area accessible.

Please note – if you decide to use an unregistered and uninsured “cleaner” you may personally become legally and financially responsible should that “cleaner” injure themselves in your home.

Breakage/Damage & Loss Policy
Beskar Cleaning is a fully registered, tax paying company with documented processes and policies reinforced by regular training, we also carry both the right coverage and right types of insurance for a compliant business. This means every reasonable step has been taken to protect against personal liability (theft, damage) and public liability (accident). In saying this nothing is foolproof so please advise our team if there are any issues regarding the house i.e., faulty switches, cracked glass etc. to help us navigate any potential issues.

By agreeing to use Beskar Cleaning Services, the customer agrees to view any potential theft or malicious damage as the action of the individual and not the company as a whole as well as bring any/all concerns directly to Beskar Cleaning Management as well as refraining from making posts or comments in any public forum that may negatively impact Beskar Cleaning company either directly or indirectly. All concerns must be brought to Beskar Cleaning Management immediately and not longer than 24hr passing.

Beskar Cleaning has a zero tolerance to theft and will work with the customer to help resolve any legitimate concerns.

Property Photo/Video Content
By agreeing to use Beskar Cleaning Services you are agreeing to let us take and use picture/video content for training and marketing purposes. Beskar Cleaning agrees to not use or publish any content obtained through our services that would positively identify the household dwellers or cause any potential security risk. (No people, photos, bills etc.)

Client Communication
To ensure you are receiving the best possible outcome please make sure you communicate directly with our dedicated full-time administration team. You can contact us via email, Facebook Messenger or call us and our team will respond promptly (within business hours).

Please contact us at any time with any feedback, so we can ensure we provide you with the highest quality service possible.

Email Address: info@beskarcleaningservices.com.au

Phone Number: 0423675106

Social Media Promotions
Follow us on social media for updates and promotions. We appreciate your likes and shares!

Give us a 5-star review on Facebook or Google and send us a screenshot to receive a free gift of appreciation! We appreciate you supporting our business so we can continue to support you.

Weather Conditions
By agreeing to use Beskar Cleaning services the customer agrees to allow our technician to use both heating and cooling to help provide a safe workspace. (Fair Work Act)

Holidays
Beskar Cleaning does not work on public holidays or over the Christmas period. Your service will continue on the next scheduled date.

Non-Solicitation of Employees
By Booking with Beskar Cleaning Services you are entering an agreement not to solicit any of our staff for any reason. We appreciate that you value the highly professional quality that our team brings but please be aware that substantial time, effort, and money has been invested in each team member.

Protection of Our Intellectual Property: Beskar Cleaning holds its unique business model, branding, and proprietary methods as intellectual property. We pride ourselves on our innovation and originality in the cleaning industry and by entering an agreement to use Beskar cleaning Services you are also agreeing to honour the nonduplication of any area of our business model.

Notice to Competitors and Other Entities: Copying or imitating any aspect of our business model, marketing materials, service packages, or operational strategies will be considered an infringement of our intellectual property rights. We reserve the right to take legal action against any individual or entity found to be replicating, in part or whole, any components of our business that are legally recognized as our intellectual property.

Referral Bonus
Refer someone to us and they get 50% off their first clean, and you get 50% off your next clean (up to $125 off).

Contact Us
For any questions about these terms, please reach out to our customer support.

Email: info@beskarcleaningservices.com.au

Phone Number: 0423 675 106

Facebook: https://www.facebook.com/beskarcleaning

Website: www.beskarcleaningservices.com.au

A Token of Our Appreciation
As a gesture of our gratitude for taking the time to leave a 5-star review, we’d like to offer you a special gift. Simply send us a screenshot of your review, and we’ll happily send you a token of our appreciation. This is our way of saying thank you for being a part of the Beskar family and for helping us continue to improve and grow.